Shipping policy

Shipping Policy

At Vantellix, we are dedicated to delivering your smart backpack as quickly and safely as possible. Below you will find the details of our shipping and delivery guidelines:

1. Delivery Times

  • Processing Time: All orders are prepared and processed within 2 to 4 business days after your payment is confirmed.

  • Shipping Time: The estimated delivery window to your address is 9 to 15 business days.

2. Real-Time Tracking

  • Tracking ID: As soon as your package is handed over to the logistics carrier, we will automatically send you a shipping confirmation email containing your tracking number.

  • Monitoring: You can track the real-time status and exact location of your Vantellix order at any time through our tracking page.

3. Delivery & Refund Guarantee

  • 30-Day Protection: Your peace of mind is our top priority. We offer a 30-day satisfaction and refund guarantee starting from the day you receive your product for any manufacturing defects or quality issues.

  • Shipping Guarantee: If your order faces extreme logistical delays and is not delivered, our support team will reach out to resolve the issue by arranging either a free reshipment or a full refund under our buyer protection policy.

4. Split Shipments

  • If you purchase multiple items or extra accessories in a single order, you may receive them in separate packages and on slightly different days. We optimize fulfillment across our distribution hubs to get your items to you as fast as possible.

5. Contact Information

If you have any questions regarding your order status, tracking, or our shipping guidelines, please feel free to reach out to our team:

  • Email Support: vantellix@gmail.com